Last updated: November 4, 2026

Where we ship

We currently ship to addresses within the United States only, including APO/FPO addresses. We do not ship internationally at this time.

Shipping cost

Shipping is free on all orders shipped within the United States. There is no minimum order amount.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2:00 PM ET or on weekends are processed the next business day.

Delivery time

• Standard shipping: 3–7 business days after dispatch
• Pre-order items ship on or shortly after the official release date shown on the product page

Total delivery time = processing time + delivery time.

Tracking

Once your order ships, you will receive an email with a tracking number. All orders are shipped with tracking and packed in protective boxing.

Lost, delayed or damaged packages

If your order has not arrived within 10 business days of dispatch, or arrives damaged, email us at support@teelio.shop with your order number and photos of the package. We will open a claim with the carrier and send a replacement or a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us before your order ships and we will update it.